Refund Policy

Effective Date: 3 March 2026
Website: https://maryams.ae 
Company: Maryam International LLC

1. Overview

At Maryam International LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase from maryams.ae, we are here to help.

This Refund Policy outlines the conditions under which refunds, returns, and exchanges may be processed.

2. Eligibility for Returns

You may request a return if:

• The item was received damaged or defective
• You received the wrong product
• The product is unused, unopened, and in its original packaging
• The return request is made within 1 days of receiving the order

Items must be returned in their original condition with all tags, packaging, and invoice included.

3. Non-Refundable Items

The following items are not eligible for refund:

• Opened or used products
• Perfumes or beauty products that have been opened
• Sale or clearance items
• Gift cards
• Customized or special-order items

4. Refund Process

Once we receive and inspect the returned item:

• We will notify you of approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method.
• Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of delivery.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.
• We recommend using a trackable shipping service.
• We are not responsible for lost return shipments.

7. Order Cancellation

Orders can be canceled only before they are shipped. Once shipped, the order cannot be canceled and must follow the return process.

8. Contact Us

For return or refund requests, please contact:

Maryam International LLC
Website: https://maryams.ae 
Email: shop@maryams.ae